Your PrivacyMatters

This Privacy Policy explains how Sprezza Motors ("we", "us") collects, uses, shares and protects your personal information when you visit our website, make an enquiry, book a service, request a vehicle or spare part, request a fleet consultation or contact us.

By using our website, you acknowledge the practices described in this policy.

We collect the information you choose to give us through our website forms, by phone, by email or by message. Depending on your request, this may include:

• your name, phone number and email address
• your company name and job title (for fleet enquiries)
• vehicle details such as make, model, year, registration number, mileage and VIN or chassis number
• details of the service, vehicle or part you need, and any message you send us
• your preferred appointment date and time, and how you would like us to contact you

We do not ask for payment card details through this website.

When you visit the website, our hosting provider may automatically process standard technical information, such as your IP address, browser type and the pages requested, to deliver and secure the website.

We use your information to:

• respond to your enquiries and requests
• arrange and confirm service appointments
• source vehicles and spare parts on your behalf
• prepare and discuss fleet solutions for your business
• contact you by your preferred method about your request
• maintain and improve our website and services
• comply with our legal and regulatory obligations

We will only send you marketing messages if you have agreed to receive them, and you can ask us to stop at any time.

We do not sell your personal information. We may share it with:

• members of our team who need it to respond to your request
• our parent company, Sprezza Motors Global F.Z.E. (Dubai, United Arab Emirates), where needed to source a vehicle or part you have asked about
• trusted service providers who host our website and deliver our email, acting on our instructions
• regulators, law enforcement or other authorities when required by law

Some of the organisations listed above, including our parent company and our website and email providers, are located outside Ghana. Where your information is transferred abroad, we take reasonable steps to ensure it is protected in line with this policy and applicable law.

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections to this website. No method of transmission or storage is completely secure, but we work to protect your information from unauthorised access, loss or misuse.

We keep your information only for as long as we need it to respond to your request, provide our services and meet our legal, accounting and record-keeping obligations.

Subject to applicable law, including Ghana's Data Protection Act, 2012 (Act 843), you may ask us to:

• confirm whether we hold information about you and provide a copy
• correct information that is inaccurate or incomplete
• delete your information where we no longer need it
• stop using your information for marketing

To make a request, contact us using the details below. You may also contact the Data Protection Commission of Ghana if you have concerns about how your information is handled.

This website does not currently use advertising or analytics cookies. If we introduce them in future, we will update this policy and, where required, ask for your consent first.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has sent us their information, please contact us and we will delete it.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

If you have questions about this policy or your information, please contact us:

• info@sprezzamotors.com
• 020 506 9994 | 053 105 1650
• Sprezza Motors, Nii Apetor Lomo Avenue, Nii Boite Boi Street, Amanfro, Off Adenta–Dodowa Road, Accra, Ghana